Frequently Asked Questions
 

What is countbubble?
 

countbubble is affordable case management, data tracking, and reporting software for human services nonprofits.  

countbubble  allows you to build forms, create case plans, manage participants, and generate useful reports so that your service delivery data is safely stored, organized, and useful.  ​

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With countbubble,  your nonprofit can collect the service delivery and case management data you that you need - all in one place.

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Who should use case management software?
 

Case management and data tracking software can help most nonprofits manage their program data, but it won't pay off for everyone.

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Here are a few questions to consider:

• Do we offer multiple services and struggle to track them all with spreadsheets?

• Do we have trouble managing case notes or tracking goals?

• Is it hard to report the number of people we serve each year?

• Do we spend too much time dealing with data problems?

• Are we able to spend money so we can save time and have better data?

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If you answered 'yes' to one or more of these questions, then your nonprofit should probably shop for case management software. 

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Feel free to contact us if you want to start a no-pressure conversation. We can figure it out together. 

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Who should use countbubble?
 

We designed countbubble with small human service nonprofits in mind - organizations that provide case management, financial coaching, basic needs assistance, tutoring, job training, and more. ​

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countbubble is ideal for multiservice nonprofits that manage a lot of data, and they waste a lot of time dealing with spreadsheets. 

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Our priorities are to make countbubble: 

1) Simplified design. It's easy for anyone to learn and use. No data expertise is needed.

2) Make data entry tasks as fast as possible, so you can focus on people, not screens.

3) Affordable, so small nonprofits can use it. 

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Why choose countbubble instead of some other data tracking and case management software for social services?
 

We want you to use countbubble if it meets your needs and makes you more productive.  

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A few things that make us different:

• We built countbubble because our competitors are too expensive and complex.

  • You don't have to pay thousands of dollars up-front just to use our software, and we won't lock you in to a long-term contract.  

  • We're focused on simplified software that you can use effectively in a matter of hours.  

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• We won't nickel-and-dime you on features. 

  • Many of our competitors offer a "Standard" plan that's stripped down and highly restrictive. Our Standard plan is loaded with features. 

  • Some features will be "Premium" (eventually) because they cost us more to offer, but the vast majority of our features will be standard. ​

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• Our goal is to be an asset to our customers beyond our software.

  • As we grow, we will constantly seek new ways to support your work. For example, check out our blog posts about nonprofit data collection and leadership. 

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What do you mean by "no long-term contracts"?
 

We have a Terms of Service agreement with our customers to outline what we are agreeing to. 

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For us, "no long-term contracts" means we won't lock you in for a long term deal.  If you pay for multiple months and then cancel, we'll send you a refund for unused months. 

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We want you to keep using countbubble because you love it, not because you can't get away from us fast enough! 

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Do you offer more personalized onboarding support?
 

Yes.  We offer more intense onboarding support and data migration services for an additional fee. We will charge an hourly rate ($75/hour) for agreed upon services and do our best to estimate the total price up front.

For data migration services, we will also charge for migration related expenses incurred from our cloud provider (e.g. storage, data transfer fees, server time, and etc). In most cases this cost will be very small compared to hourly charges for personalized support.  

We think this approach is a better deal for you than a fixed fee for such services because we would pad our fixed fee price to protect us from cost overruns. (Just being honest...)

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Where is countbubble available?
 

Only organizations 1) located in the United States, 2) using the site in the United States, and 3) collecting data on participants located in the United States will be able to use countbubble. 

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Our team is small, and we want to be certain that we can provide a great experience for our customers.  As we grow, we hope to make countbubble available in additional locations. 

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How do I request a new feature?
 

Email us:  contact@countbubble.com or use our contact form to send us a message. 

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We'll do our best to respond to your message within 10 business days. 

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What to Include in your Message:

Describe the problem you are trying to solve in detail. Knowing your problem is critical. 

Describe how you think we should solve that problem. You may not have an idea and that's okay. And, we might might solve the problem in a totally different way. 

We can't promise we will build what you ask for, but it's helpful for us to know what our customers need. We will balance your problem with many others to maintain a great user experience.

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Social media messages are not the best way to make feature requests because they are harder track.

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